FAQs
ANDROMEDA CROWN FAQs | YOUR LUXURY CAR MANAGEMENT QUESTIONS ANSWERED
OUR FAQs
Frequently Asked Questions
At Andromeda Crown, we understand the unique needs of luxury car collectors and exotic car enthusiasts. Our FAQ page is designed to address the most common queries about our premium services, from luxury car storage to concierge car care and expert maintenance. Whether you’re seeking climate-controlled auto storage in Miami or exclusive services for your classic car, we have you covered.
We specialize in providing state-of-the-art automobile storage facilities, offering unparalleled security, preservation, and convenience for your prized vehicles. With climate-controlled car storage, seamless global logistics, and tailored maintenance plans, our team ensures your cars remain in pristine condition—ready for the road or the showroom.
Our auto storage facilities in Miami cater to collectors with discerning tastes, offering premium options like private car garages, supercar storage, and concierge-level vehicle management. Whether you need short-term or long-term car storage solutions, our flexible plans are crafted to suit your needs.
FAQ Categories
General Services
We offer a comprehensive suite of services for luxury and performance car collectors, including automotive asset management, storage, dealer management, mechanic and body shop selection, sales and acquisition, logistics, registration, customization, reconditioning, detailing, and more.
While our primary focus is on membership-based bundled services, we can discuss a la carte options upon request.
Membership Plans and Services
We offer three core membership plans with customizable options for larger collections (over 5 cars).
Please visit our Membership Plans page for detailed information on consulting hours and benefits included in each tier.
Contact us for a personalized plan tailored to your specific needs and collection size.
Benefits Included in All Plans
All plans include personalized service, comprehensive vehicle care, exclusive perks, concierge services, vehicle valuation, impeccable record-keeping, cost-effective solutions, reduced service commissions (members receive a 15% commission rate on services), and the flexibility to cancel anytime. Please note that non-members pay Standard 25% commission rate with limited perks.
You can either wait for the next month's reset or contact us for a custom hourly quote for additional consulting time.
Finding the Perfect Plan
Consider the size of your collection and the level of ongoing support you require. Our Premium Plan: 1 Car is ideal for single-car owners, the Premium Plan: 2-3 Cars is for those managing 2-3 vehicles, and the Premium Plan: 4-5 Cars is for larger collections. For collections exceeding 5 cars, contact us for a customized plan.
You can either wait for the next month's reset or contact us for a custom hourly quote for additional consulting time.
Detailing Services
We offer a range of detailing services from basic washes to paint correction and ceramic coating. Contact us for a personalized detailing plan.
The ideal detailing frequency depends on factors like driving habits and storage conditions. Consult with our team for recommendations.
Maintenance Scheduling
Yes, all plans include proactive maintenance scheduling based on manufacturer recommendations and your driving habits.
We can recommend reputable shops based on your car's make and model, but the final decision is yours
Additional Services
Yes! Our network offers secure, climate-controlled storage for your prized possessions. We manage inspections, engine startups, and detailed monthly reports.
Absolutely! We handle domestic and international shipping, customs clearance, and event coordination.
Yes, we can assist with car registration and titling.
General Membership Questions
No, our membership plans are month-to-month subscriptions. You can cancel at any time, with no cancellation fees and no questions asked.
We accept all major credit cards for secure online payments.
Yes, you can easily upgrade or downgrade your membership plan at any time.
Plan-Specific Questions
The consulting hours are meant for general car-related questions and needs. For specific services beyond standard maintenance scheduling or car care advice, we may quote a custom hourly rate.
You can either wait for the next month's reset or contact us for a custom hourly quote for additional consulting time.
Our roadside assistance program includes services like flatbed towing, battery jumpstarts, fuel delivery, and lockout assistance. We work with a network of reputable providers to ensure a quick and efficient resolution to any emergency.
Security and Billing Questions
We use a secure online payment gateway to protect your payment information.
You will be charged automatically based on your chosen billing cycle (monthly or yearly).
Yes, you will receive a notification email prior to your membership renewal date.
General Services
We cater to both single-car owners and collectors with larger collections.
Our headquarters are located in Miami, Florida, our core services, including those offered within our Membership Plans, are currently concentrated in South Florida. This allows us to provide the highest level of attention and personalized service to our clients. For the most up-to-date information on our service area, we recommend visiting our "Cities We Serve" page on our website. However, for certain services like international logistics or consulting on car purchases, we can leverage our established partnerships to assist clients nationwide and even internationally.
Absolutely, we can create a customized service package based on your requirements.
Effortless Management
To ensure the safety and privacy of your luxury vehicle during transport, we partner with a trusted network of towing providers. This network allows us to secure competitive rates on flatbed towing services specifically designed for high-end cars. You can rest assured your vehicle will be handled with the utmost care throughout the towing process.
We use a secure online platform for detailed vehicle records.
Seamless Acquisition & Disposition
We source a wide range of luxury, performance, and classic cars.
Our fees vary depending on the transaction complexity. We will provide a transparent fee structure upfront.
Expert Storage Solutions
Our partnered storage facilities prioritize security. They typically employ features like 24/7 surveillance, access control systems, and climate control to ensure the safety and preservation of your valuable vehicles.
The frequency of visual inspections is customizable based on your preferences. We typically recommend monthly inspections as a standard practice.
, you will receive electronic copies of the reports.
Preservation & Performance
We offer a range of detailing services, from basic washes and waxes to comprehensive paint correction and ceramic coating applications. The specific service recommended will depend on the condition and needs of your vehicle.
We consider manufacturer recommendations, your driving habits, and the specific vehicle to create a customized preventive maintenance schedule.
Global Logistics
Yes, we handle customs clearance through experienced customs brokers.
Absolutely, we can arrange domestic or international transportation for events.
Expert Advisory & Consulting
Our advisory services include guidance on market trends, vehicle appreciation, and collection diversification.
Disclaimer
Are you financial or legal experts?
We have relationships with reputable customization shops to assist with your modification needs.
Returns and Refunds
A: Our return and refund policy varies based on the nature of the service or product. Please see a brief summary below:
- Advisory & Management Services (e.g., collection management, investment advice): Due to the customized nature of these services, returns and refunds are not available.
- Merchandise (physical products): All merchandise from Andromeda Crown is final sale and non-returnable. Our products are custom-made or customized individually to meet specific customer preferences, making them non-refundable. We encourage you to carefully review product details before making a purchase.
- Vehicle Care Services (e.g., storage, repairs, detailing, customization): Our fee covers managing and coordinating these services with our trusted vendors. For specific return or refund policies related to the services themselves, please contact the vendor directly. We are happy to provide their contact information.
- Logistics & Transportation (e.g., vehicle transport): Our fee covers managing and coordinating your vehicle shipping and logistics with our trusted carriers. For specific return or refund policies related to the transportation services, please contact the carrier directly. We are happy to provide their contact information.
- Registration & Titling Assistance: Returns and refunds are not available for this service due to the nature of government interactions.
- Insurance & Claims Management: Returns and refunds are not available for this service, as it involves working with external insurance providers.
Still Have Questions?
Still Have Questions?
Contact us if you can’t find the answer to your question in this FAQ section.
Ready to Experience the Andromeda Crown Difference?
Visit our website today to explore our Membership Plans in detail and discover how we can enhance your luxury car ownership journey. Contact our team to discuss your specific needs and unlock a world of effortless car care.
Don’t wait! Let Andromeda Crown be your trusted advisor in luxury car management. Contact us today!
